Within 7 days of receiving the shoes, you can raise a request for return or exchange of your shoes using the Return & Exchange link. The shoes must be unused, undamaged with its unbroken tag loop seal in their original packaging to be eligible for returns or exchange.

Once the request is raised, the products will be picked up from the delivery location within 2 - 3 working days. 

The exchange order will be shipped in 48 hrs. We do not offer exchange on already exchanged products.

In case of a return, your refund will be initiated within 24 hours once the pick up has been successfully completed. The refund should be credited within 7-10 working days to your source account.

We do not refund the price difference if the exchanged product is of lesser value. You’re required to kindly take note of  the same when placing an exchange request since all product prices change from time to time.

Yes, return pickup charges Rs 75 per pair are applicable. These charges may vary from time to time based on consultation with the courier partners. Please note that the return pickup charges levied are non-refundable. Currently all return pick up charges are waived in the case of exchanges and returns due to damaged product or wrong product delivered.

Once the return request has been raised on our website, our pickup partners will initiate reverse pickup of your order within 2  - 3 working days. 

As soon as we are notified about a successful return pickup, we initiate the refunds within 3 working days of us receiving the update. 

Please note that refund cannot be initiated unless the return pickup is complete and we receive an update on the same.

• For Prepaid orders: Refunds are initiated directly to the source account.
• For COD orders: Refunds are initiated via a Easebuzz Wire secure transfer. You will get a secure Easebuzz Wire link via email and text in 24 hours.The said amount will be credited to your account once the formalities are completed. No changes can be made once the link is redeemed.

It takes up to 2 - 3 working days to initiate the return pickup from your location, once the return/exchange request has been approved. In case if it is not picked up within 2 working days, please reach out to our email hello@pairietales.com

For all the return requests, our delivery partners make a maximum of 3 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or canceled for the below reasons;

• Delivery partners are not able to contact you.
• Not able to locate your address.
• You have registered an incorrect phone number or provided the wrong delivery address.
• Pincode is incorrect etc

Keep in mind that as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 2 attempts, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as canceled.

To prevent this from happening, we request that you answer calls from delivery partners and in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. 

If it so happens that your reverse request order gets cancelled without the proper attempts, you can reach out to us via email at hello@pairietales.com and we will be glad to help you further!

Self shipping of orders for returns

In case your pincode is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:

Pair-ie Tales
c/o Voyg Lifestyles Private Limited
Ground Floor, Shed 1 Khewat No 292 and Khatoni No 318, Rectangle No. 175, 
Situated at Village Bhorakalan,, opposite to HP Petrol Pump, 
Tehsil Pataudi, Pioneer Industrial Park,
Gurugram, Haryana, 122413

Contact Number: 01141168333

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. 

Within 2 business days of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of Easebuzz Wire secure payment link in case of COD.

Unfortunately, we do not accept any returns or exchanges once the return window has closed. We kindly request customers to initiate any return or exchange requests within the specified time frame mentioned in our policy.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, Please notify us within 24 hours of delivery. Also, we request you email us a photograph   of the damaged / defective product to hello@pairietales.com. In case you fail to intimate us about the same within 24 hours of delivery, the return will not be processed.

Yes, our return and exchange policy applies to all products. However, please ensure that the items meet the required conditions - unused, unwashed, undamaged, and returned with original packaging and intact tag loops - for the return or exchange to be accepted.

Yes, you can opt for the higher value product against exchange with the existing lesser value product. The difference amount should be paid while creating the exchange request. Cash on delivery is not available for these orders.

It is advisable to verify the shipment status once it has been handed over to the pickup agent. The status typically transitions from "Out For Pick-up" to either "Pick-up Done" or "In Transit."

If the status remains unchanged, kindly raise a query with our Customer Support team within 24 hours from the actual Pick-up Date for further assistance with the required details below.

• Pick-Up Executive Phone Number.
• Screenshot of the Courier Details.
• Call Recording with Pick-up Executive (If Any).