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Visit the returns/exchange sections on the website or click here to raise the return request for your order.

• Submit the order number and registered email id in the empty fields.
• Follow the instructions and select the item(s) you would want to return/exchange.
• In case of an exchange request, select the item from the catalogue which you want to exchange them with.
• A confirmation email will be shared once your return/exchange request is approved.
  
  

Please note that the return request needs to be raised within 7 days of the delivery date. Reverse pickup will be initiated in 2 working days by our courier partner.

In addition, all returned products must be unused, unwashed, and undamaged, and must be returned with the original packaging and tag loops seal. If the tag loop seal is broken, we will not accept the reverse pickup. Items without tags will not be accepted. The new order will be dispatched as soon as the exchange item is verified at our warehouse. The exchange process is subject to the returned item meeting the above conditions.

Unfortunately, we do not accept any returns or exchanges once the return window has closed. We kindly request customers to initiate any return or exchange requests within the specified time frame mentioned in our policy.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, Please notify us within 24 hours of delivery. Also, we request you email us a photograph   of the damaged / defective product to hello@pairietales.com. In case you fail to intimate us about the same within 24 hours of delivery, the return will not be processed.

It takes up to 2 working days to initiate the return pickup from your location, once the return/exchange request has been approved. In case if it is not picked up within 2 working days, please reach out to our email hello@pairietales.com

Yes, our return and exchange policy applies to all products. However, please ensure that the items meet the required conditions—unused, unwashed, undamaged, and returned with original packaging and intact tag loops—for the return or exchange to be accepted.

Once the return request has been raised on our website, our pickup partners will initiate reverse pickup of your order within 2 working days. 

As soon as we are notified about a successful return pickup, we initiate the refunds within 3 working days of us receiving the update. 

Please note that refund cannot be initiated unless the return pickup is complete and we receive an update on the same.

• For Prepaid orders: Refunds are initiated directly to the source account.
• For COD orders: Refunds are initiated via a UPI/ Bank account transfer. It will take 5-7 days for the refund to reflect in your account. Any bank account details provided by the customer will be considered final. No changes can be made once the link is redeemed.

For all the return requests, our delivery partners make a maximum of 3 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or canceled for the below reasons;

• Delivery partners are not able to contact you.
• Not able to locate your address.
• You have registered an incorrect phone number or provided the wrong delivery address.
• Pincode is incorrect etc

Keep in mind, that as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 2 attempts, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as canceled.

To prevent this from happening, we request that you answer calls from delivery partners and in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. 

If it so happens that your reverse request order gets cancelled without the proper attempts, you can reach out to us via email at hello@pairietales.com and we will be glad to help you further!

In case your pincode is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:

Pair-ie Tales

c/o Voyg Lifestyles Private Limited

Ground Floor, Shed 1 Khewat No 292 and Khatoni No 318, Rectangle No. 175, 

Situated at Village Bhorakalan,, opposite to HP Petrol Pump, 

Tehsil Pataudi, Pioneer Industrial Park,

Gurugram, Haryana, 122413

Contact number: 01141168333

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. 

Within 2 business days of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of Razorpay link in case of COD.

Yes, you can opt for the higher value product against exchange with the existing lesser value product.

The difference amount should be paid while creating the exchange request. Cash on delivery is not available for these orders.

It is advisable to verify the shipment status once it has been handed over to the pickup agent. The status typically transitions from "Out For Pick-up" to either "Pick-up Done" or "In Transit."

If the status remains unchanged, kindly raise a query with our Customer Support team within 24 hours from the actual Pick-up Date for further assistance with the required details below.

• Pick-Up Executive Phone Number.
• Screenshot of the Courier Details.
• Call Recording with Pick-up Executive (If Any).